Quality

General Data
Academic program	ECAM ENGINEERING PROGRAM			:
Type d'EC	Classes
Lectures : 8h00 Tutorials : 10h00 Total duration : 33h00	Status :	Period : Semester 6	Education language : English

Learning Outcomes
Being an actor of a quality management system and to integrate a quality dimension in all the services of a company Understand how to put in place the necessary actions to give the appropriate confidence that a product or service will meet the given quality requirements. To be able to actively participate in a corporate strategy that aims at zero defects and that should prevent errors rather than finding them after the fact.

Learning Outcomes

Being an actor of a quality management system and to integrate a quality dimension in all the services of a company
Understand how to put in place the necessary actions to give the appropriate confidence that a product or service will meet the given quality requirements.
To be able to actively participate in a corporate strategy that aims at zero defects and that should prevent errors rather than finding them after the fact.

Content
Introduction to Quality, its history and evolution. Learn about quality management with the main tools related to it. Analysis and understanding of the ISO 9001 standard, its purpose, context and stakes. Audit: Preparing and conducting an Audit. QRQC : Operational method of quality management and problem solving. Discovery and appropriation of A3 and Kanban communication tools. Experience plan: Initiation to the PEX tool, mathematical approach and method.

Content

Introduction to Quality, its history and evolution.
Learn about quality management with the main tools related to it.
Analysis and understanding of the ISO 9001 standard, its purpose, context and stakes.
Audit: Preparing and conducting an Audit.
QRQC : Operational method of quality management and problem solving. Discovery and appropriation of A3 and Kanban communication tools.
Experience plan: Initiation to the PEX tool, mathematical approach and method.

Assessment(s)
N°	Nature	Coefficient	Observable objectives
1	Final exam. General Knowledge and ability to use the quality tools	1	Written exam